Frequently asked questions
Our customers' most frequent questions. If you cannot find your answer here, message us via the bot chat — we reply during support hours.
How do I place an order?
Open the bot, browse the catalogue and add products to your cart. In the cart you will see the order summary, enter your address, pick a delivery slot and a payment method. Tap «Confirm order» and you are done — further updates arrive in Telegram.
Which payment methods do you accept?
MercadoPago (card, MP balance, cash at Rapipago/Pago Fácil), bank transfer, USDT on the TRC20 network and cash on delivery. More details in Payment.
Where do you deliver and how much does shipping cost?
We cover several zones in the Buenos Aires metropolitan area. The fee depends on the zone and is shown automatically in the cart once you enter the address. Interactive map in Delivery.
How long does delivery take?
Minimum preparation time is 2 hours from confirmation. At checkout you can pick a specific window. Telegram will notify you when the courier leaves with your order.
Can I order outside the 10:00–20:00 window?
Yes. If you place an order at night or on Sunday after closing, it is accepted as a preorder and prepared as soon as the next slot opens.
Is there a minimum order amount?
No minimum. Just add what you want and proceed to checkout.
How do I change my delivery address?
In your profile's «My addresses» section you can add, edit or remove addresses. For an order already in progress, message support via the bot chat.
Can I return or exchange a product?
Yes, within the conditions established by Law 24.240. There are exceptions for perishable goods. Details in Returns.
How do I cancel an order?
While your order is in «In preparation», you can cancel it via the bot chat. Once dispatched, it goes through the refund process.
What is the account balance and how do I use it?
Your account may accumulate balance from refunds, referral programme bonuses or compensations. At payment time you can use it fully or partially, paying the remainder with any other method.
How does the referral programme work?
Share your invitation link with friends. When an invitee places their first order, you receive a 5 % bonus of their purchase value credited to your account balance. Find your link in the «Profile» section.
Where can I see my order history?
The «My orders» section of your profile lists all orders with status, items and receipts.
How do I contact support?
The main channel is the Telegram bot chat. We reply during store working hours — see Contact.