Returns and exchanges

We want you to always receive products in perfect condition. If something went wrong, here is how to solve it.

Right of withdrawal (10 days)

Since this is a distance sale, under article 34 of the Argentine Consumer Defence Law 24.240 you have the right to revoke your purchase within 10 calendar days from receipt of the product, with no need to state a reason. To start a withdrawal, contact us via the bot chat.

Products that cannot be returned

Due to the nature of our catalogue, the following are not eligible for return:

  • perishable food products (dairy, cold cuts, refrigerated/frozen items that have been thawed);
  • products with the original packaging opened or tampered with;
  • products near their expiry date (less than 5 days) — always noted on the product page;
  • personalised orders or custom cuts/packaging requested by the customer.

Quality issues

If you receive a damaged, expired or incorrect product, write to us as soon as possible — ideally on the same day as delivery:

  1. Take a photo of the product and, if relevant, the packaging.
  2. Send it via the bot chat together with your order number.
  3. We respond during support hours and arrange replacement or refund.

The deadline to report a quality issue is {RETURN_QUALITY_DAYS} days from receipt for non-perishable products. Perishable products must be reported on the day of delivery.

How refunds work

  • MercadoPago: refund to the same card/account. Timing follows MercadoPago rules (usually 5–10 business days).
  • Bank transfer: refund to the CBU the original payment came from.
  • USDT-TRC20: refund to the TRC20 address you provide.
  • Cash: cash refund on the next delivery or credited to your bot account balance, your choice.

Exchanges

To exchange a product for another of equal or higher value, write to us in the bot chat with the order number and the desired replacement. We arrange a new delivery; any price difference is either charged or credited to your balance.

Cancellation before dispatch

While your order is in «In preparation» status, you can cancel it via the bot chat. Once the courier has left, cancellation moves to the refund process.